Terms and Conditions

Terms and Conditions

These are Wendy Closet Shop terms and conditions of sale.


Delivery

You need to report to us within 10 days of dispatch if your item has not been received to enable us to investigate the matter with our couriers. Failure to do so will prevent us from resolving the issue for you.

We use the Royal Mail Tracked delivery service.  Standard Delivery in the LAGOS takes 1-3 working days. Orders are usually dispatched within 1 working day of being placed.
Contact us through whatsapp or other mediums provided on our contact page for up to date details of our expected order fulfillment time.  Our address labels are created automatically based on the address which you enter.

The Royal Mail delivery service that we use classifies LAGOS destination parcels which take over 5 working days from the day of dispatch for delivery as ‘Delayed’. At this time, please continue to wait for your order as it is likely that it will arrive shortly. After 15 working days from the day a LAGOS destination parcel is dispatched, an order is considered by the Royal Mail as ‘Lost’. In the unlikely event this occurs, please inform us and you will either receive a full refund or the option to have your goods dispatched to you again.

LAGOS Next Day Delivery can be ordered up until 5pm GMT Monday to Thursday for delivery to a LAGOS address the next working day. Please note Next Day Delivery cannot be delivered on a Saturday; any LAGOS Next Day Delivery orders placed after 5pm GMT Thursday will be delivered the following Monday. Furthermore we cannot deliver on LAGOS Bank Holidays; please plan accordingly and check our Delivery page for more information on LAGOS Bank Holidays.

During periods of severe weather conditions (floods, gales and snow) all of our delivery methods may take longer than expected. In these circumstances, we aim to keep our customers abreast of the situation and will amend our delivery estimates accordingly. However we advise all of our customers to plan their orders with plenty of time, especially when forces beyond our control come in to play.

Delivery Charges

Within the LAGOS, delivery is ₦1000. We currently deliver to LAGOS addresses and other states in Nigeria.

If you would like to find out more information on our delivery times, charges and destinations please do contact us.
Any customs charges that may be applicable to international orders are the responsibility of the customer and will not be paid by Wendy Closet. Any recovery costs associated to non collected orders may be met by the customer and refunds for uncollected items may not be made.

Re-Delivery Charges

Please ensure that the delivery address you enter is correct. Goods that are returned to us will incur a further delivery charge.

Temporarily Out of Stock Items

We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (may be due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping.

If you order multiple items and some items are temporarily out of stock (may be due to unprecedented demand) then we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.

Returns Policy

You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.

If you receive an item that is faulty or incorrect, you must notify us within 72 hours. We will repair or replace the goods or refund your payment, as appropriate.

You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.

For full information about how to return an item, view our returns page.

Cancellation of Your Order

You have the right to cancel your order within 7 days of receipt of goods. This cancellation period commences the day after the day you receive the goods.

To cancel your order, please write a letter or send an email stating that you wish to exercise your right to cancellation, including your full name, address, and order number. Your item must be re-packaged securely and sent so that it reaches us within seven working days of the date that your order was delivered to you.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered items to you in error or the item is faulty. If you do not return the item within seven working days, we may arrange for collection of the item from your residence at your cost.

If you cancel your order after the delivery process has started you will be liable for any services included in the order such as postage & packing and/or gift wrapping. Upon receipt of notice of cancellation, we will refund the relevant part of the purchase price for the products in your order within 30 days.

Customs and Import Duties

When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you.

Please note that you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

International deliveries are subject to opening and inspection by customs authorities.

Undelivered Items

If an item fails to arrive with you after being dispatched by ourselves we have to wait 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item.

This is due to the fact the Royal Mail will not consider an item lost until this point, so it is still likely that the item will still arrive.

If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a redelivery.

Please note that any non delivered items must be reported to us in writing or email within 10 days of despatch. Any issue repotred to us outside of this time period will not be able to be refunded or replaced.

Vouchers, Promotions and Competitions

From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times, and cannot be used in conjunction with any other voucher or offer. Expiry dates will be clearly displayed. It will also be displayed whether or not this offer is redeemable online/in-stores. Your statutory rights are not affected.

Coupons, discounts and promotional discount codes offered in Wendy Closet Shop stores are valid only for use as part of a purchase made in our stores, unless otherwise stated.

Vouchers & promotions entitle customers to a discount off the current selling price of any fragrance at Wendy Closet Shop in a single transaction. To redeem online, enter the code in the voucher code box at checkout. One code per transaction, maximum 5 units per purchase,  Discount cannot be used against Discovery Club subscriptions or gift cards. No cash alternative will be offered. Promoter has the right to refuse invalid offer codes. Promoter reserves the right to amend or withdraw the offer at any time.

Entrants from the LAGOS and NI only. Any entrants from outside this region will be disqualified and prizes are none transferable. Wendy Closet reserves the right to substitute any of the products listed for ones of similar market value. Wendy Closet reserves the right to amend and/or withdraw the competition at any time without prior notice. 

Website Images, Descriptions and Pricing

We undertake all reasonable care to ensure that all the details, prices and descriptions of website products are accurate at the time when the appropriate information was entered onto our system.

Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be rare occasions when the information on the website (including product descriptions, stock and pricing) at a certain time may not reflect the position exactly at the point an order is placed.

Free gifts with purchase are subject to availability. On rare occasions, free gifts may be advertised when they are no longer available. In these instances, we reserve the right to offer no replacement item.

All product photography is for illustrative purposes only, and the actual item may vary in colour, design and product size.

Formation of a Binding Contract

Wendy Closet considers an order to be a binding contract from the point of that order being dispatched to you from our warehouse. Until that point we reserve the right to cancel the contract at any time. If we chose to end this contract we will notify you in writing as soon as possible and refund any transactions within 7 working days.

 

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